Project Info
- Client Trapigo
Full-Stack Tech Platform for Hyperlocal Delivery: Trapigo
Trapigo, a last-mile logistics startup in India, envisioned a platform that could revolutionize food delivery for long-distance train travelers. In partnership with IRCTC, the goal was to enable seamless delivery of fresh meals from verified restaurant partners directly to train compartments, accurately, securely, and on time. Bluetick Consultants took the idea from concept to execution, building a full-stack delivery platform from scratch. This included a robust ERP system, real-time GPS and PNR data integration, and mobile-first delivery interfaces. The result: a scalable hyperlocal delivery system tailored for India’s complex rail network.
About the Client: Our client is an Indian startup focused on hyperlocal logistics, specializing in B2B food delivery for passengers aboard Indian Railways. As a licensed delivery partner of IRCTC, they aimed to eliminate the long-standing problem of poor food options on trains by offering fresh, quality meals from local restaurants, delivered to your seat mid-journey.
Understanding the Challenge
Trapigo wanted to build a platform that could reliably serve train passengers with food and other deliveries in real time. The main challenge was laid in the unpredictable nature of railway operations combined with the need for seamless coordination between multiple stakeholders.
The key hurdles were:
- Integration with IRCTC APIs: Accessing real-time train schedules coach positions and PNR data required secure and reliable API integrations that could handle high traffic during peak hours.
- Order Allocation Logic: Assigning orders to the right delivery agents demanded an intelligent algorithm that could balance proximity train delays and workload distribution.
- Dynamic Railway Operations: Frequent last-minute changes in train arrivals departures and coach placements made it difficult to ensure timely and accurate deliveries.
- Multi-Persona ERP: An operations ERP was needed to serve nodal managers delivery agents and super admins each with distinct workflows and data visibility requirements.
- Mobile Experience: The Android app for delivery agents had to support real-time alerts smooth navigation and secure transaction handling under unpredictable connectivity conditions.
The Solution
Bluetick Consultants designed and developed Trapigo’s entire technology platform from the ground up, ensuring it could scale with IRCTC’s operations while maintaining reliability and speed. The solution was built using Rails, MongoDB, and AWS, and shaped through extensive stakeholder workshops to refine user journeys and operational workflows.
Key components included:
- Custom ERP System: A tailored ERP solution enabled reconciliation performance tracking and smooth coordination across nodal managers delivery agents and administrators.
- Robust API Integration: The backend integrated seamlessly with IRCTC’s APIs enabling real-time access to train schedules coach layouts and passenger details via PNR lookups.
- Smart Order Allocation Engine: An intelligent dispatch engine factored in GPS data platform positions train delays and city traffic to assign deliveries in the most efficient way possible.
- Mobile App for Agents: An Android application provided delivery executives with real-time notifications order details and payment workflows ensuring operational accuracy on the ground.
- Self-Learning Layer: The system incorporated adaptive logic that continuously learned from delivery patterns improving order assignment and operational efficiency over time.
FAQs
- Does the platform support Indian Railways’ schedule variations?
Yes. The backend syncs with IRCTC APIs every few minutes and adjusts order dispatch logic dynamically to factor in train delays and platform changes. - How is order allocation optimized in food delivery systems?
Order allocation engines use GPS, train timing, traffic, and delivery agent availability to automatically assign the most efficient delivery path. - How do ERP systems support hyperlocal delivery businesses?
Custom ERP systems enable reconciliation, reporting, performance tracking, and real-time monitoring for multiple stakeholders.
Looking to Streamline Your Logistics Operations?
Trapigo partnered with us to solve a unique challenge delivering food seamlessly to passengers on moving trains. We built a full-stack, API-driven logistics platform that automated order management, improved delivery accuracy, and ensured real-time coordination with train schedules. The result was a dependable, scalable system that increased the passenger experience across multiple railway stations. This project demonstrates how the right tech solution can simplify complex operations and improve reliability in hyperlocal delivery. If you’re facing similar challenges in logistics or delivery management, we’re here to help.